Call Center Specialist

REQUIREMENTS

• Work with the clinical staff to schedule patients and ensure that the center’s work flow runs efficiently

• Answer and direct all incoming calls

• Update and manage the appointment book with the provided scheduling guidelines

•        Manage large amount of inbound and outbound calls in a timely manner

•         The ability to identify patients needs, clarify information, and provide solutions to possible issues

•         Basic computer skills

•         Good listening and verbal skills

• Update and manage the appointment book with provided scheduling guidelines